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Installation, Equipment & Technical FAQ

Do I need a modem?

No, a modem is not required. An Ethernet jack has been installed in your wall. Simply plug your computer or wireless router to that jack with an Ethernet cable to connect to the internet.

Do you provide wireless routers?

Arvig MultiWav does not provide wireless routers to our clients. You can purchase your own wireless router and install it. For a list of recommended routers, click here.

Do you send someone to install my service?

No installer is required if we are already available at your property. Simply place your order for service and plug into the wall jack. The service is already activated!

What are the benefits of fiber?

Fiber optic uses light to transfer data which offers faster speeds, enhanced reliability, more bandwidth, symmetrical speeds, and increased security. Fiber future proofs your home and allows the best experience in streaming, gaming, working from home and internet of things!

Why am I receiving a unit error when signing up for service?

If you are receiving an invalid unit error you will want to first check that your address is entered correctly. If the problem persists, please reach out to your property staff to confirm you have the correct street address and unit number.

Not Getting Advertised Speeds?

Many factors dictate the speeds you will see over a wireless connection. Before calling Technical Support, we recommend using a direct connection to your laptop/desktop computer via Ethernet cable bypassing your wireless router and then running a speed test at speedtest.arvig.com.

How do I find more technical information?

Please visit our help center for additional technical information.

What do I need to know if Arvig's MultiWav internet is being installed in my building for the first time?

For new properties, to install Arvig’s MultiWav internet in your community, we must enter each unit. This doesn’t mean you are required to sign up for services. After the initial installation is complete, future activation of internet service is instant and contactless. If our services are already installed in your building, no installer is necessary to receive Arvig’s MultiWav internet. Learn more about our installation process by watching this video.

What affects internet speed?

Your home network is directly affected by how many users you have accessing your internet, how old your devices are and more. Learn more about what affects your internet speed here.

Customer Service & Billing FAQ

How does my bill cycle and due date work?

Your billing cycle starts on the day you order service. You will be billed on the same day each month as long as service is used continuously. Your due date cannot be changed. If you need a different due date, you will need to cancel your service and reactivate on the desired due date.

Do you offer pro-rated billing?

If you have already paid for your current month, there are no partial refunds. This applies if you cancel in the middle of your billing cycle or at the end of your billing cycle. Service is prepaid which is how we are able offer no contract or credit checks!

What's in it for me if I refer someone to Arvig MultiWav?

If you’ve convinced another resident at an active property that they should have Arvig MultiWav, we show our thanks by crediting you one FREE MONTH of service after your friend/family member has had service for 60 days. Please visit our support center for more details and instructions.

How do I request a service transfer?

If you are moving to a different address that has Arvig MultiWav service, please e-mail support@multiwav.com a written request with the following information: Your Name, Old address, New address, and Date in which you’d like service to transfer.

Can I suspend my service while I am out of town?

Unfortunately, there is not a way to suspend service. However, you may cancel service with no fees and then place a new order for service when you return. We will not prorate charges or provide a partial refund for the current billing cycle that has already been paid.

Can I cancel my account at anytime?

Yes. You can log into your account and cancel your service at any time without added fees.

How do I discontinue service?

To cancel service, you may do so at any time by logging into your account, selecting Manage Fiber, and Request Cancellation. You may either process an immediate cancellation or opt to have service cancel at the end of your current billing cycle. Service is prepaid, meaning there will be no more charges once a cancellation is requested.

How does my old internet plan get canceled if I switch to Arvig's Multiwav internet?

If you have internet service from a different provider, you are responsible for canceling that service with that provider. Only account owners are allowed to make changes to their account.

Looking for additional resources?

Check out our ever-growing information center with free content to help you better understand and use our fiber internet.

Contact Us

Technical Support

Monday-Sunday: 24 Hours

612-900-1900 (Option 3)
support@multiwav.com

Customer Service

Monday-Sunday: 24 Hours

612-900-1900 (Option 2)
billing@multiwav.com

Sales/Inquiry

Monday-Sunday: 24 Hours

612-900-1900 (Option 1)
sales@multiwav.com

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