Installation, Equipment & Technical FAQ
No, a modem is not required. An Ethernet jack has been installed in your wall. Simply plug your computer or wireless router to that jack with an Ethernet cable to connect to the internet.
No installer is required if we are already available at your property. Simply place your order for service and plug into the wall jack. The service is already activated!
Fiber optic uses light to transfer data which offers faster speeds, enhanced reliability, more bandwidth, symmetrical speeds, and increased security. Fiber future proofs your home and allows the best experience in streaming, gaming, working from home and internet of things!
If you are receiving an invalid unit error you will want to first check that your address is entered correctly. If the problem persists, please reach out to your property staff to confirm you have the correct street address and unit number.
Many factors dictate the speeds you will see over a wireless connection. Before calling Technical Support, we recommend using a direct connection to your laptop/desktop computer via Ethernet cable bypassing your wireless router and then running a speed test at speedtest.arvig.com.
What do I need to know if Arvig's MultiWav internet is being installed in my building for the first time?
For new properties, to install Arvig’s MultiWav internet in your community, we must enter each unit. This doesn’t mean you are required to sign up for services. After the initial installation is complete, future activation of internet service is instant and contactless. If our services are already installed in your building, no installer is necessary to receive Arvig’s MultiWav internet. Learn more about our installation process by watching this video.
Customer Service & Billing FAQ
Your billing cycle starts on the day you order service. You will be billed on the same day each month as long as service is used continuously. Your due date cannot be changed. If you need a different due date, you will need to cancel your service and reactivate on the desired due date.
If you have already paid for your current month, there are no partial refunds. This applies if you cancel in the middle of your billing cycle or at the end of your billing cycle. Service is prepaid which is how we are able offer no contract or credit checks!
If you’ve convinced another resident at an active property that they should have Arvig MultiWav, we show our thanks by crediting you one FREE MONTH of service after your friend/family member has had service for 60 days. Please visit our support center for more details and instructions.
If you are moving to a different address that has Arvig MultiWav service, please e-mail firstname.lastname@example.org a written request with the following information: Your Name, Old address, New address, and Date in which you’d like service to transfer.
Unfortunately, there is not a way to suspend service. However, you may cancel service with no fees and then place a new order for service when you return. We will not prorate charges or provide a partial refund for the current billing cycle that has already been paid.
Yes. You can log into your account and cancel your service at any time without added fees.
To cancel service, you may do so at any time by logging into your account, selecting Manage Fiber, and Request Cancellation. You may either process an immediate cancellation or opt to have service cancel at the end of your current billing cycle. Service is prepaid, meaning there will be no more charges once a cancellation is requested.
If you have internet service from a different provider, you are responsible for canceling that service with that provider. Only account owners are allowed to make changes to their account.