Updates every 15 minutes. Select a location for details and impacted residential services.
š“ Red circle: Active outage (Current View)
š Orange circle: Scheduled Maintenance (Check Show Maintenance to view)
Looking for assistance? Visit multiwav.arvig.com/support or chat with us now.
Before contacting support, please perform these quick steps in order. This often resolves over 80% of reported issues.
Verify power to your modem and router. If your devices are unplugged or you have a local power outage, your internet cannot work.
This confirms the issue is internal to your home/building, not necessarily a network problem.
Check the indicator lights on your modem and router. You are looking for a solid connection light (often labeled āOnline,ā āInternetā or āServiceā).
If the lights are blinking or red, it indicates a problem connecting to our network, which means you need to go to Step 4. If all lights are solid and correct, proceed to Step 3.
Unplug both your modem and your WiFi router from the power outlet. Wait 60 seconds. Plug the modem back in first, wait until its lights stabilize (2-3 minutes), then plug the router back in.
This simple reboot resolves most temporary glitches, errors and connectivity hang-ups by forcing the equipment to establish a fresh connection.
Ensure all cables are securely plugged in to the back of the modem/router and the wall outlet (especially coaxial or fiber lines).
Loose or damaged cables are a frequent cause of intermittent or complete loss of service.
Check our official Outage Status Page to see if there is a known service disruption in your area.
If we are already aware of an outage, you can monitor our page for updates instead of waiting on hold, which saves you time.
Try connecting a device directly to your router or modem using an Ethernet cable.
If the connection works via Ethernet but not WiFi, the issue is with your WiFi settings or router, not the main internet line.
Visit multiwav.arvig.com/support for additional equipment and WiFi FAQ’s.
